Refund Policy
BlockBarkBlitz is committed to providing high-quality, original virtual game packages. Because our products are digital assets that can be delivered instantly upon download, our refund policy strictly adheres to UK, EU, and US regulations regarding digital content and e-commerce.
1. Digital Content & Right of Withdrawal
Under the UK Consumer Contracts Regulation, the EU Consumer Rights Directive, and applicable US laws on digital goods and e-commerce, the standard “cooling-off period” or right of withdrawal usually no longer applies once digital content has begun to be performed or delivered.
Express Consent: By purchasing a digital package from www.blockbarkblitz.com and clicking the “Download” or “Access” link, you provide your express consent to receive the content immediately.
Waiver of Rights: You acknowledge that once the digital delivery has commenced, you waive your statutory 14-day right of withdrawal and are no longer eligible for a refund for “change of mind” or “accidental purchase.”
2. Refund Eligibility
Refunds are issued strictly under the following limited circumstances:
Non-Delivery: If you have paid but have not received the access link within 24 business hours, provided our internal logs confirm the content was not accessed.
Technical Defects: If the digital file is corrupted or technically defective and cannot be resolved by our support team.
Duplicate Purchase: If you accidentally purchased the exact same package twice within a 24-hour window, we will refund the duplicate transaction.
3. Non-Refundable Situations
We cannot offer refunds if:
You no longer want the package after downloading/accessing it.
The assets do not meet personal aesthetic expectations (please review preview images carefully before purchase).
Your device fails to meet the technical requirements stated on the product page.
The purchase was made by a minor (our minimum age requirement is 18).
4. How to Request a Refund
If you believe you meet the criteria in Section 2, please contact us:
Email: eliminated@blockbarkblitz.com
Required Info: Order Number, registered email address, and a detailed description of the issue.
Resolution: We review all requests within 24 business hours. Approved refunds are credited back to the original Stripe payment method within 5-10 business days.
5. Disputes & Chargeback Prevention
We are committed to player satisfaction and encourage you to contact us at +44 7604 204047 to resolve any issues directly.
Evidence of Delivery: BlockBarkBlitz maintains detailed delivery logs, including IP addresses and access timestamps.
Dispute Response: These logs are used as definitive evidence in response to any unjustified chargeback claims submitted to Stripe or banking institutions. We take fraudulent dispute attempts seriously to protect our brand integrity.
6. Contact Information
Brand: BlockBarkBlitz
Registered Office: 71 Donegall Place, Belfast, BT1 5AG, UK
Company Registration: 06539492